My boss was telling me about a test center that was having difficulties recently with a computer based test. She said that when it came up on the computer everything was upside down. The following is how I image the call to tech support went and their ACTUAL solution:
Test center: Yeah, we are giving a test and when it came up on the screen, everything is upside down.
Tech support: (short pause) what...I'm sorry, did you say upside down?
Test center: Yes, everything on the screen is upside down.
Tech support: So it's showing on the monitor but just upside down?
Test center: yes
Tech support: I'm going to have to put you on hold and ask about this....(comes back) Okay I asked about it and we have an idea for you to try. (The following is their actual solution) We would like you to just turn the monitor upside down.
Test center: (short pause) Turn the monitor upside down?
Tech support: Yes, so that way the test can still be given and we can work on the problem.
In the end they were unable to test the examinee...imagine that! I just kept thinking that you know, somewhere, they were getting paid $15.00+ an hour and thats the solution they came up with. This is why I dislike calling tech support. I would have counter-suggested that the examinee just stand on his head through the test.
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